Quality Management For Organizational

Question: Discuss about the Quality Management For Organizational. Answer: Introduction Quality management entails ensuring that a firms services, activities and task needed, maintain a desired consistency and excellence level. It employs a set of insurgent principles that comprise of norms, a set of beliefs, regulations and values that are generally acceptable as fundamentals for quality management (Oakland 2014, p. 54). Quality management involved a procedural process of determining a quality policy, corrective and inclusive planning, quality control and improvement assurance. On the other side, a front office is section of a firm, that performs the roles of promoting client-based services and consist of finance and sales personnel who generate a firms revenue (Ahmad Scott 2014, p. 84). Several theories have been put forward to explain and guide the overall process of quality management. The theories of quality management include the Demings theory, Joseph Jurans Theory and Crosbys theory among others while those of management include Taylors; which was the first scientific management theory to be established (Nanda 2016, p. 101). Other theories of management include the classical organization theory by Henry Fayol and the behavioral school theory by Elton Mayo, among others. There are several factors that hinders a seaming quality management in the front office thus resulting in customer dissatisfaction and may even cause adverse effect on the customer loyalty as discussed in the different theories are as discussed below Lack of trust among attendants in front office In quality management, trust must prevail within the whole system of firms operation. In the case when customers or clients fail to trust the business system, the front office management may not be successful dues to poor attitude by the employees and clients, this cause adverse effect on the firms performance. The subject product may lose its market (Nanda 2016, p.101). Similarly, when the employees fail to trust the job system, production will only proceed with a negative attitude which may result into adverse effects on production. Further, any system of management that fails to establish and sustain trust does not support cooperation among the employees or within the management (Nanda 2016, p.101). The nemesis of this is poor business performance. Lack of the proper system of knowledge of a front office The Demings theory provides that without the proper system of knowledge required in a certain production system can result in quality downturn.one have to conversant with product knowledge produced in a system in order to respond to clients respectively in affront office. If not the case, he should engage in exclusive philosophies of managing the firm (Nanda 2016, p. 101). In this view, he or she should involve the employees or the subordinates before deciding or implementing new decisions of front office operation. This factor is commonly evident in dictatorial types of leaderships. In most cases, subordinates give a resistance to a new change that they feel they were not consulted for. According to the classical theory of management, Fayol believed that the principle of the initiative was very important in realizing employee cooperation and even performance (Rosenberg Ferlie 2016, p. 156). Lack of stability of tenure in a front office operation According to Demings Theory, the production activities should be projected to the future and should target service improvement. Without future projection, the efforts of quality management may not reap corrective integrations (Nanda 2016, 101). In a front office, the employees should be given a platform to raise their ideas in the client attendance activities. As suggested in the Classical Theory of management, the employees need a motivation to perform better. The most consistent motivation is the stability of tenure and job security. The employees have to be promised of their job security and a no projection failure (Rosenberg Ferlie 2016, p. 156). Lack of stability of tenure often causes lack of faith by the employees on the job systems thus a negative attitude and demotivation causing downturn performance and poor front office services. Lack of unity of command and proper monitoring Similarly, the lack of unity of direction and lack of unity of command often cause poor organizations performance. The employees in their duty lack a harmonized goal route due to the confusion of rule and the direction of authority. In the front office management, all activities must flow from one direction of command and there should be no ambiguity of a command. According to Fayol, the unity of command provides an easy platform of planning for expectations and goal achievement with teams dynamics and personal efforts (Rosenberg Ferlie 2016, p. 156). The Joseph Jurans Theory of quality management provides that the lack of proper monitoring on of the labour and production process results in low quality. Monitoring process has to be established in a harmonized manner to realize quality integration (Nanda 2016, p.101). Lack of quality goals and proper planning of the front office operations In almost each Theory of quality management, goal and objectives planning is a co-part in evaluating progress performance and identifying the course defects (Nanda, 2016). In particular, the Crosbys theory suggests that the goals must be established prior to any quality management activity. Incorrect planning in management is like planning for the firms failure. In front office operation, financial and accounting goals must be well established and addressed in line with the client services system. The bureaucracy theory of management observed planning as an integral part of quality management in arranging for activities in their priority order for procedural resolution (Tricker Tricker 2015, p. 79). References Ahmad, R. and Scott, N., 2014. Managing the front office department: Staffing issues in Malaysian hotels. Anatolia, 25(1), pp.24-38. Goetsch, D.L. and Davis, S.B., 2014. 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